Ordering & Shipping Info

For over 30 years, we've built our business on very satisfied customers. 
To best serve you:

• We guarantee your satisfaction with our Money Back Guarantee.
• We back our products with the Best Warranty in the business.
• We ship in-stock items quickly, usually within one or two business days.
  Often the same day!
• Place your order using our Secure Shopping Cart, Phone, Fax or Mail.
• Payment accepted via:
  Visa, MC, Amex, Discover, Paypal, Check or Money Order.
  
  (Allow two weeks for personal checks to clear.)
• We do final assembly, testing & packaging of most speaker models within 4-8 days.
• We will notify you if there will be any delay or if we have a question about your order.
• We're available to help. We want you to get maximum enjoyment of your music & videos!
• ACI ships via UPS Ground as a standard on most items (unless specified otherwise). Charges include insurance.
• We ship worldwide. Call, fax or email for shipping rates to transcontinental destinations.

Placing your order using our Secure Online Shopping Cart is preferred.

We also welcome orders by:

Phone: (608) 786-4729
Fax: (608) 786-4710
Email: sales@audioc.com  
Mail:
Audio Concepts, Inc.
Attn: Orders
P.O. Box 26
Onalaska, WI 54650

Information we need to process your order:

• Your complete name
• A daytime shipping address (UPS & FedEx often require a signature)
• Important! A phone number where we can reach you or leave a message
• Which products you wish to order
• Quantity and finish information
• Payment information (your credit card number, expiration date, cardholder name as listed & billing address)
• Optional and helpful: Your email address

Specialty Order:

To submit your information for a replacement part or custom item not listed on our site, please use the shopping cart option below. Mention your quote and item in the comment box. Your order will then be confirmed with you prior to charging and shipping. Do you need help with a replacement item or a quote? Email sales@audioc.com.