Our Guarantee & Warranty

Satisfaction Guaranteed:

We’re sure you’re going to love your new Audio Concepts, Inc. (ACI) products! In the unlikely event that you are not satisfied, please contact us within 30 days of receipt of your ACI products for a hassle-free return.

Simply follow these procedures:

1. Return Authorization: Call us at (608) 786-4729 or email service@audioc.com, within 30 days of receipt of your ACI products for a return authorization number. Boldly mark the return authorization number on the outside of the box. Include a brief note stating your name, address and daytime telephone number, along with a short description why the products are being returned.
2. Returning: We request that you return the ACI products to us in their original packaging and include packaging materials, manuals, etc. Ship by the most economical means (preferably UPS) and insure the products for the invoice purchase price. The customer is responsible for return shipping. Please note: ACI can not accept C.O.D. returns.
3. Credit: Upon receipt and inspection, we will issue a refund for the invoice purchase price and invoiced UPS Ground service only. Please note this return policy is in effect only if the ACI products are in new condition, in their original packaging, without drilled holes, disassembled or any other modifications.

ACI Warranty:

For five years from receipt, Audio Concepts, Inc. will, at its option, repair or replace factory defective components. (Subwoofer amplifiers are three years) . This warranty excludes products that have been abused, modified, or disassembled in any way. This warranty does not apply to products, which have been damaged in shipping. Audio Concepts, Inc. liability is limited only to the replacement of defective parts. No other liabilities or obligations are expressed or implied.

The ACI Warranty is fully transferable from the original owner to a secondary owner provided that the original owner notifies ACI, by phone call or by filling out the on-line form: ACI Warranty Transfer 
No warranty will be transferred absent this notification.

Simply follow these procedures:

1. Return Authorization: Call us at (608) 786-4729 or email service@audioc.com for a return authorization number.  Boldly mark the return authorization number on the outside of the box. Include a brief note with your name, address and a daytime telephone number, along with a short description why the products are being returned.
2. Returning: Carefully repack defective ACI merchandise in their original packaging. Ship by best means, (preferably UPS or Fed Ex), and insure the products for their full retail value. The customer is responsible for return shipping. Please note: ACI can not accept COD or Freight Collect returns.
3. Replacement: Audio Concepts, Inc. will inspect and determine the cause of failure and will pay return shipping on the defective goods replaced or repaired. 

Non-Warranty Repairs

Please ship returns to the following address:

Audio Concepts, Inc.
Attn: Returns
571 West Ave North
West Salem WI 54669

ACI, Sound that Satisfies...Since 1977